Online Shop - Terms & Conditions

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Purchasing Policies and Important Information for Customers

Maximum Security - Total Confidence
We use WorldPay Plc, a respected, secure credit card transaction processing service. You can view details about the encryption and security procedures they use at their website if you would like to know more about the security of credit card transactions on the Internet. You may also wish to see our Privacy Policy.
We accept Paypal, MasterCard, Visa, Visa Debit, Maestro, Amex, JCB and Solo cards.

E-mail Delivery in 72 Hrs
Products are delivered to customers by e-mail as a zipped-up file attachment (up to 3 mb in size) .

If you do not provide a correct and working e-mail address on the payment screen we will be unable to deliver your product to you (but we will automatically refund your money). Please make sure you enter your e-mail address carefully!

When you order from us, you will immediately receive an e-mail from our payment processing partners. This message is very important and should be kept safe, as it contains a special reference number which must be quoted if you need to contact us for support.

Please note that  there are sometimes difficulties delivering products to customers of  free e-mail providers such as Googlemail or Hotmail. This is due to their spam filters mistakenly detecting the product delivery email as spam. In the event that you have not received your product delivery email within 72 hours please check your spam folder before contacting us.

Automatic Currency Conversion
Although our prices are set in US Dollars, customers from outside the USA can pay in UK Pounds Sterling or Euros if they wish. There is a currency selection menu on the payment page. Selecting your local currency means that you won't pay your credit card provider's foreign currency transaction fee.
NOTE: Customers using Paypal as a payment method must select UK Pounds Sterling.

System Requirements.
You should ensure that your system meets/exceeds the specifications shown. If in doubt, please download a demo version first.

Refunds and Exchanges
If you are not satisfied with your purchase please contact us. We reserve the right to refuse to give a refund in certain cases.

MUON SOFTWARE LTD is a private limited company registered in England & Wales. Registered Number 3948977.
Any agreements/transactions entered into with the company will be subject to UK law.
Registered office: 3 Swallow Hill, Thurlby, Bourne, Lincs., UK
Tel:  +44 (0)7976 939752 (24-Hr answering service)

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